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Fabricator Profiles from Moraware
Last Post 21 Aug 2013 08:37 PM by Harry Hollander. 42 Replies.
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Harry Hollander
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22 Jun 2012 11:19 AM
    I'm going to post links to profiles of our users in a single topic. What highlight is why each fabricator is unique and hopefully we'll give you a tip that you can use in your business, too.


    Classic Marble Designs in Clinton OK has some ideas on how to provide excellent customer service. For one thing, they leave goody bags after the install is done. Here's more:

    http://www.moraware.com/2012/06/21/...r-profile/
    Harry Hollander
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    18 Jul 2012 03:24 PM
    Jeff Shaw and Stone Trends (in Sidney, BC)  took a methodical approach to entering a big market with existing players.

    Here's how they started and what they're doing to stay ahead of the competition.
    http://www.moraware.com/2012/07/18/...r-profile/
    Harry Hollander
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    26 Jul 2012 05:25 PM
    Pinnacle Stone & Tile in Fairfield, CA. "We could concentrate on being better at polishing the edges or making great deck seams, which we do as a matter of course... but we chose to work on improving communication..."

    http://www.moraware.com/2012/07/25/...r-profile/
    Harry Hollander
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    31 Jul 2012 06:10 PM
    How Brazilian Best Granite grew from a start-up to the #2 fabricator in their market... in 3 years.

    http://www.moraware.com/2012/07/31/...r-profile/

    My take on it... it's all about customer service.
    Harry Hollander
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    07 Aug 2012 07:37 PM
    Chua Tang from Stoneworks in Edmonton, AB. "Our work is 100% guaranteed for as long as you own the home." http://www.moraware.com/2012/08/07/...r-profile/ I'm surprised that more folks don't offer a lifetime guarantee.
    Harry Hollander
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    14 Aug 2012 09:14 PM
    Ignacio Manso and his crew are poised for rapid growth at Stone Design Concepts in Ottawa - "We will do more this summer than we did all of last year..."

    http://www.moraware.com/2012/08/14/stone-design-concepts-fabricator-profile/


    That's pretty awesome, and from what I've heard it seems pretty typical for how fabricators in Canada are doing.
    Karl Crooks
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    14 Aug 2012 11:48 PM
    Posted By Harry Hollander on 14 Aug 2012 04:14 PM
    Ignacio Manso and his crew are poised for rapid growth at Stone Design Concepts in Ottawa - "We will do more this summer than we did all of last year..."

    http://www.moraware.com/2012/08/14/stone-design-concepts-fabricator-profile/


    That's pretty awesome, and from what I've heard it seems pretty typical for how fabricators in Canada are doing.

    That link is not working for me
    RESTORE ~ RENEW ~ REJOICE !
    Harry Hollander
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    15 Aug 2012 12:01 AM
    Here's the working link. Somehow I messed it up with copy & paste:

    http://www.moraware.com/2012/08/14/...r-profile/
    Harry Hollander
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    21 Aug 2012 05:16 PM
    Recycling motor oil, paper, water is one way that Stone Masters in Kennett Square, PA shows its' commitment to green practices.

    And, it helps encourage customers to come visit the showroom and shop.

    http://www.moraware.com/2012/08/21/...r-profile/
    Harry Hollander
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    11 Sep 2012 02:51 PM
    Quality Tile lost everything in the 2010 floods, and now they've come back even stronger. Here's how:

    http://www.moraware.com/2012/09/11/...r-profile/


    Harry Hollander
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    19 Sep 2012 10:10 PM
    Edstein Creative Stone: How a stone company founded in 1896 stays innovative and keeps expanding.

    http://www.moraware.com/2012/09/19/edstein-creative-stone-fabricator-profile/
    Harry Hollander
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    26 Sep 2012 09:35 PM
    Granite Source in Chantilly, VA does 100 jobs per week with no showroom, no advertising and one salesperson.

    Here's how: http://www.moraware.com/2012/09/25/...r-profile/
    Harry Hollander
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    03 Oct 2012 11:25 AM
    Curt Richter and Mary McGarrity of United Stoneworks in Albuquerque, NM are full of innovative ideas, like hosting cooking classes, HBA meetings, and more.

    In addition, they're both obsessive about measuring and improving their business:

    http://www.moraware.com/2012/10/02/...r-profile/
    Harry Hollander
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    11 Oct 2012 12:45 PM
    Kevin at Mainland Custom Marble has adjusted to the new reality of lower margins in his business. Here's how his company is surviving and thriving:

    http://www.moraware.com/2012/10/09/...r-profile/
    Harry Hollander
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    17 Oct 2012 02:46 AM
    Sticks & Stones Fabricating in St. Stephen, NB - they're working on improving every aspect of their business - from deck seams to automation in the shop:

    http://www.moraware.com/2012/10/16/...r-profile/
    Harry Hollander
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    23 Oct 2012 07:06 PM
    At Trussell's Transformations they do countertops. But, they also do  flooring and whole-room remodeling. When they say "full service" they really mean it. Here's how they balance the different kinds of work:

    http://www.moraware.com/2012/10/23/...r-profile/
    Harry Hollander
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    24 Oct 2012 06:33 PM
    I just wrote up some notes from the latest Stoneworking Expo, in Virginia Beach a few weeks ago.

    I was really struck by how Rob at Lakeside Surfaces changed their company culture after the downturn... and it saved their company. Here's more:

    http://www.moraware.com/2012/10/24/...l-results/
    Harry Hollander
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    31 Oct 2012 03:16 PM
    Robert Larson & Mike Bell at The Countertop Place in Wichita, KS have figured out how to educate their customers well. As a result, they can charge a premium for their stone.

    Here's how: http://www.moraware.com/2012/10/30/...r-profile/
    Harry Hollander
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    07 Nov 2012 05:02 PM
    KB Surfaces has a funny story about how they got to own a countertop fabrication shop.

    “... my husband called and said, ‘Don’t panic. I’m at an auction,’” Tracey recalls. “He called later and said, ‘Panic. I just bought a stone company.’”

    Read the rest, here: http://www.moraware.com/2012/11/07/kb-surfaces-fabricator-profile/
    Harry Hollander
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    13 Nov 2012 06:27 PM
    Andy Nettles at Creative Countertops helps promote referrals through incentives to their customers. It's a key part of how they get new business:

    http://www.moraware.com/2012/11/13/...untertops/
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