We see Quartz and Granite counters cracking all the time.....

- Cracks at cut out corners
- Cracks at cut out sides
- Cracks at dog leg seams
- Cracks at regular seams
- Cracks at inside corners
- Cracks at edge build ups
- Etc, Etc, Etc ......

It cracks me up when people say a counter top material will not crack, when we all know that diamonds crack.

If this cut out has, square corners and or the cook top is a tight fit, and the cook top is used as normal from what we have seen its only a matter of time. Its always best to follow the manufactures written guild lines.

Karl,

Would a company like yours go out to a customer to remedy this type of situation?

Posted By Andy Graves on 26 Sep 2011 01:50 PM
Karl,

Would a company like yours go out to a customer to remedy this type of situation?

Yes we resolve issues with bad Fab / Install every day, its one of the many things that we do.

Posted By Kelsey Crisp on 25 Sep 2011 10:21 AM
This top is backed by the Silestone name and the customer needs to bring them in the loop as to what one of their approved fabricators did.

Kelsey:

This top is backed by the Silestone name and warranty when it is fabricated and installed per their instructions. This top is not fabricated with radiused corners and is therefore out of warranty, loop, schmoop.

Far from being "impossible", drilling out the corners would be crazy easy. Hot melt a scrap in the corner and freehand 'em. Geesh.

Joe

P.S.:

I'd knock the meanness of the edges and tape 'em just for good measure.

Posted By Karl Crooks on 26 Sep 2011 11:14 AM
We see Quartz and Granite counters cracking all the time.....

- Cracks at cut out corners
- Cracks at cut out sides
- Cracks at dog leg seams
- Cracks at regular seams
- Cracks at inside corners
- Cracks at edge build ups
- Etc, Etc, Etc ......

It cracks me up when people say a counter top material will not crack, when we all know that diamonds crack.

If this cut out has, square corners and or the cook top is a tight fit, and the cook top is used as normal from what we have seen its only a matter of time. Its always best to follow the manufactures written guild lines.

Karl, since you are now refering to this as comedy hour for your amusement..lets do a what if? you get to the job and the bottom is undercut both directions to make that square cut.
You: Still charge the customer the $hundreds$ for showing up or what?

Posted By Kowboy on 27 Sep 2011 10:39 PM

Posted By Kelsey Crisp on 25 Sep 2011 10:21 AM
This top is backed by the Silestone name and the customer needs to bring them in the loop as to what one of their approved fabricators did.

Kelsey:

This top is backed by the Silestone name and warranty when it is fabricated and installed per their instructions. This top is not fabricated with radiused corners and is therefore out of warranty, loop, schmoop.

Far from being "impossible", drilling out the corners would be crazy easy. Hot melt a scrap in the corner and freehand 'em. Geesh.

Joe

P.S.:

I'd knock the meanness of the edges and tape 'em just for good measure.

Joe, thats an interesting concept.
Silestone only has approved dealer network, but if it ever gets fabricated wrong, Silestone has no suitability warranty to the end user.

So basically your stance is Silestone doesn't care about the customer, doesn't care about how it is fabricated, and will never stand behind their product.

Posted By Kelsey Crisp on 28 Sep 2011 08:09 PM
Joe, thats an interesting concept.
Silestone only has approved dealer network, but if it ever gets fabricated wrong, Silestone has no suitability warranty to the end user.

So basically your stance is Silestone doesn't care about the customer, doesn't care about how it is fabricated, and will never stand behind their product.

Kelsey:

It is obvious from your post that you have no clue as to how solid surface (yes, engineered stone is solid surface) manufacturer warranties work.

Silestone, like DuPont, says to its approved fabricators: "Thou shalt fabricate according to the holy book. Failure to fabricate to scripture will result in failure. When we get a call of a failure and determine that it is fabricator error, the fabricator will get a chance to make amends. If the fabricator fails to make amends and makes us eat it, his approval shall be revoked."

It's simple really. And easily enforced.

Joe

P.S.:

As for your argument, you may want to read this.

Posted By Kelsey Crisp on 28 Sep 2011 07:50 PM

Posted By Karl Crooks on 26 Sep 2011 11:14 AM
We see Quartz and Granite counters cracking all the time.....

- Cracks at cut out corners
- Cracks at cut out sides
- Cracks at dog leg seams
- Cracks at regular seams
- Cracks at inside corners
- Cracks at edge build ups
- Etc, Etc, Etc ......

It cracks me up when people say a counter top material will not crack, when we all know that diamonds crack.

If this cut out has, square corners and or the cook top is a tight fit, and the cook top is used as normal from what we have seen its only a matter of time. Its always best to follow the manufactures written guild lines.

Karl, since you are now refering to this as comedy hour for your amusement..lets do a what if? you get to the job and the bottom is undercut both directions to make that square cut.
You: Still charge the customer the $hundreds$ for showing up or what?

If the customer is willing we simply repair the issues, but you already knew that yes ?

I say fix it before it becomes an issue. Sure it may cost a hundred bucks or so, but that is small price to pay for a cooktop that is cutout correctly.