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Quartz Seam Quality
Last Post 17 Apr 2011 11:55 PM by KCWOOD. 30 Replies.
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Andy Graves


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11 Apr 2011 06:07 AM
    Check out the picture below.  Would you accept that seam in a quartz countertop? Seam is about  1/8" wide.


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    Brian Stone
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    11 Apr 2011 01:43 PM
    Nope. You'd think that they would at least try to get the adhesive match a little better. I'd pop it apart, clean it up, and reset with Gorilla Grips.
    Len Smith
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    11 Apr 2011 02:59 PM
    Why do installers leave when a job looks like this, rather than fixing the problem? Either they can't see the problem, or they don't care. Either way it's bad, and would make me question their fitness for the task.
    Karl Crooks
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    11 Apr 2011 03:14 PM
    Posted By Brian Stone on 11 Apr 2011 07:43 AM
    Nope. You'd think that they would at least try to get the adhesive match a little better. I'd pop it apart, clean it up, and reset with Gorilla Grips.

    That's not so ez to do when the counters are all glued down to solid underlayment, what do you do in cases like that ?


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    Brian Stone
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    11 Apr 2011 03:40 PM
    Well, if one of your employees installed it then you do whatever it takes. If a different company installed it get a waiver signed that you're not responsible for collateral damage and charge by the hour.
    Andy Graves


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    11 Apr 2011 04:15 PM
    Would you pay for that or demand that it be fixed?
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    KCWOOD
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    11 Apr 2011 04:16 PM
    Posted By Andy Graves on 11 Apr 2011 12:07 AM
    Check out the picture below.  Would you accept that seam in a quartz countertop? Seam is about  1/8" wide.



    If that is in a customers house that shopped for price only... then I think that look DAMN GREAT!!!    I have people looking for price only... and this is what they get. I lost a huge silestone job, but got the vanities. The seams on the silestone was worse than that LOL... and the customer was told that is what they look like.

    Some people do work like that and think it is great work.

    What involvement do you have in thei job Andy...
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    11 Apr 2011 05:20 PM
    Posted By Andy Graves on 11 Apr 2011 10:15 AM
    Would you pay for that or demand that it be fixed?

    It would depend on who I purchased the top from and what the expectations were before the tops were installed.

    It amazes me how little research some people do on products before they throw large amounts of money down on them. If I'm spending that much money on something I'm going to know where it's coming from, who's fabricating it, and what I should expect the finished product to look like.

    If the company that installed that happens to have a showroom and that's what all of their seams look like then I'd demand that the top be done right. If I'm a customer and I'm just going with the cheap price and I did no research on what kind of quality to expect then I would assume that I would need to just learn my lesson and pay for quality the next time around.
    Andy Graves


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    11 Apr 2011 08:07 PM
    This customer was told the seams would be close to invisible. That is a bit much to expect, but this seam is horrible.
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    KCWOOD
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    12 Apr 2011 02:53 AM
    Posted By Andy Graves on 11 Apr 2011 02:07 PM
    This customer was told the seams would be close to invisible. That is a bit much to expect, but this seam is horrible.
    LOL... it is close... define close... 
    So the customer who didn't buy from you, now turns to you because his job has gone bad... too funny!!
    Andy Graves


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    12 Apr 2011 07:06 AM
    Posted By Kelsey Crisp on 11 Apr 2011 08:53 PM
    Posted By Andy Graves on 11 Apr 2011 02:07 PM
    This customer was told the seams would be close to invisible. That is a bit much to expect, but this seam is horrible.
    LOL... it is close... define close... 
    So the customer who didn't buy from you, now turns to you because his job has gone bad... too funny!!

    This is a consumer that asked a question on www.CountertopReview.com under the ask a professional.

    Get couple questions a week on average. Just wanted to know what all you thought.
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    12 Apr 2011 10:10 PM
    Posted By Andy Graves on 11 Apr 2011 02:07 PM
    This customer was told the seams would be close to invisible. That is a bit much to expect, but this seam is horrible.

    It would be closer to invisible if the homeowner would have put the cutting board and the paper towel holder in the correct position...over the seam.  See, it's the homeowners fault, not the installers.

    Accept or not....if they were told "close to invisible", then no acceptance.  If they bought from a box store or price only, then it's theirs.


    Norm Walters
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    13 Apr 2011 02:09 PM
    Doctoring the adhesive with several of the colors in the top would have helped dramatically.  But then again that would have taken another 15 minutes
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    Andy Graves


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    13 Apr 2011 06:02 PM
    Good idea Norm. I would thing that would disguise the seam a lot.
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    13 Apr 2011 11:12 PM

    While I'm not positive, it looks to me like the pieces at the seam touch in the back and widen toward the front edge. If so, this is because the installer is trying to keep the top meeting the walls at each end without too much caulk or avoiding drywall removal to make it fit or to keep consistent overhang or all three. Let's not blame the installer yet, he may be making the best of a bad template or fabrication situation.

    The color match isn't that bad if the pieces were pulled together tightly. It looks pretty nasty.

    Joe

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    14 Apr 2011 12:08 AM
    Posted By Kowboy on 13 Apr 2011 05:12 PM

    While I'm not positive, it looks to me like the pieces at the seam touch in the back and widen toward the front edge. If so, this is because the installer is trying to keep the top meeting the walls at each end without too much caulk or avoiding drywall removal to make it fit or to keep consistent overhang or all three. Let's not blame the installer yet, he may be making the best of a bad template or fabrication situation.

    The color match isn't that bad if the pieces were pulled together tightly. It looks pretty nasty.

    Joe


    "Lets not blame the installer" .... ARE YA FRICKING KIDDIN ME???  IF it don't fit, don't install it ... it aint rocket science....
    Brian Stone
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    14 Apr 2011 01:48 PM
    Posted By Kelsey Crisp on 13 Apr 2011 06:08 PM
    Posted By Kowboy on 13 Apr 2011 05:12 PM

    While I'm not positive, it looks to me like the pieces at the seam touch in the back and widen toward the front edge. If so, this is because the installer is trying to keep the top meeting the walls at each end without too much caulk or avoiding drywall removal to make it fit or to keep consistent overhang or all three. Let's not blame the installer yet, he may be making the best of a bad template or fabrication situation.

    The color match isn't that bad if the pieces were pulled together tightly. It looks pretty nasty.

    Joe


    "Lets not blame the installer" .... ARE YA FRICKING KIDDIN ME???  IF it don't fit, don't install it ... it aint rocket science....
    I'm siding with Kelsey on this one. Just because he did the best he could, it doesn't mean that it's good enough.

    I'd much rather have overhang that's 1/8"-1/4" off than have that nasty seam in what is probably the most high-traffic area of the kitchen.
    KCWOOD
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    14 Apr 2011 03:19 PM
    Posted By Brian Stone on 14 Apr 2011 07:48 AM
    Posted By Kelsey Crisp on 13 Apr 2011 06:08 PM
    Posted By Kowboy on 13 Apr 2011 05:12 PM

    While I'm not positive, it looks to me like the pieces at the seam touch in the back and widen toward the front edge. If so, this is because the installer is trying to keep the top meeting the walls at each end without too much caulk or avoiding drywall removal to make it fit or to keep consistent overhang or all three. Let's not blame the installer yet, he may be making the best of a bad template or fabrication situation.

    The color match isn't that bad if the pieces were pulled together tightly. It looks pretty nasty.

    Joe


    "Lets not blame the installer" .... ARE YA FRICKING KIDDIN ME???  IF it don't fit, don't install it ... it aint rocket science....
    I'm siding with Kelsey on this one. Just because he did the best he could, it doesn't mean that it's good enough.

    I'd much rather have overhang that's 1/8"-1/4" off than have that nasty seam in what is probably the most high-traffic area of the kitchen.
    Brian, now that I think about it, we are both wrong. The installers job was to put the top down and get paid. Why should he care if it the guys made it right? His job is to make money... wasn't his fault.  Reminds me of the time I had a large mirror put above my vanity... when I got home it had a big scratch on it.  When I asked the installer why he hung it, he replied... I get paid to hang it, not inspect it...

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    15 Apr 2011 01:05 AM
    Kelsey:

    It's obvious you aren't familiar with a lot of the "plop-n-drop" that passes as countertop intallation these days. I'll bet the guy who installed this would probably have his ass handed to him by an owner/boss if he told them he couldn't install it because it didn't fit. I'm sure they could find a guy who could and get the other three installations he is expected to do that day completed.

    Of course when you quoted me, you left out my important qualifier, "yet". That's not surprising.

    Joe
    KCWOOD
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    15 Apr 2011 01:13 AM
    Posted By Kowboy on 14 Apr 2011 07:05 PM
    Kelsey:

    Of course when you quoted me, you left out my important qualifier, "yet". That's not surprising.

    Joe

    YET?  Whether yet is in the quote or not, doesn't matter to those of us that believes it "either is, or isn't".. you know as in Black and White, true or false.
    Yet only applies to those that are in the middle, who go either way to argue a point they don't even know they have. 

    I really don't know why I take the time to respond to your postings. I guess I'm not done having fun with you.....                                                      yet.
     
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