Wags
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| 04 Jun 2009 07:47 PM |
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Or you may get a new mfg Rep  Norm I agree with you. I always looked at a warranty problem as a selling opportunity. Acknowledge if it really is a mfg problem and then get it resolved in a timely manner. The customer (and fabricator) will tell everyone about the problem and how you "took care of it". Drag your feet and no matter what you do they will never be happy, and they will tell everyone that also. Keep us informed. |
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Norm Walters
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| 04 Jun 2009 10:29 PM |
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I informed the manufacturer's rep that I was going to post the delay on here and that they have a week to schedule the replacement. If I don't get a replacement date within a week I wlll tell you who it is, that's only fair at this point. |
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| www.normwaltersconstruction.com |
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Un-Authorized
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| 05 Jun 2009 12:42 AM |
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In his initial post, Norm asked, "Has anyone ever seen anything like this?" and I must say "No."
Norm, you got the manufacturer to take responsibility, so stay on 'em until you get satisfaction.
This is why I like participating here. You learn something new now and then.
Joe |
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Norm Walters
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| 12 Jul 2009 10:22 PM |
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The issue with the engineered stone tops has been corrected. The manufacturer was Cambria. They replaced all of the tops in the kitchen and bathroom of the home in question. They paid for the tear-out, replacement tops, install, and plumbing disconnect and hookup. The customer is happy and so am I. Thank you Cambria. |
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| www.normwaltersconstruction.com |
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Chris Yaughn
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| 13 Jul 2009 04:55 AM |
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Good to hear.
I wish ours worked out that well. We got a replacement slab.
No Fab, Tear out,No FREIGHT etc... Ours was a bowed slab issue. The problem may well have come from storage at the "distributor". Given Cambrias lack of normal distribution network, maybe we were lucky to get a slab.
Glad yours worked out. |
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Andy Graves
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| 14 Jul 2009 12:02 AM |
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I don't think the fabricators demand full replacement when it is clearly the fault of the manufacturer. We are just happy to get the material and figure fabrication and installation is just part of it.
Good to hear that you got what you deserved and your customer is happy to refer you as a contractor. |
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FabNet Administrator
andy@thefabricatornetwork.com
Countertop Company - www.OliveMill.com |
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Un-Authorized
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| 14 Jul 2009 02:20 PM |
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Posted By Andy on 13 Jul 2009 07:02 PM
I don't think the fabricators demand full replacement when it is clearly the fault of the manufacturer. We are just happy to get the material and figure fabrication and installation is just part of it.
Andy: As long as fabricators keep paying the bills of manufacturers, they will continue to let us. Joe |
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Andy Graves
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| 15 Jul 2009 04:58 AM |
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Posted By Kowboy on 14 Jul 2009 09:20 AM
Posted By Andy on 13 Jul 2009 07:02 PM
I don't think the fabricators demand full replacement when it is clearly the fault of the manufacturer. We are just happy to get the material and figure fabrication and installation is just part of it.
Andy:
As long as fabricators keep paying the bills of manufacturers, they will continue to let us.
Joe
TRUE, very true. |
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FabNet Administrator
andy@thefabricatornetwork.com
Countertop Company - www.OliveMill.com |
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Mike Gladstone
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| 15 Jul 2009 09:55 PM |
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Norm,
Even though they dragged thier feet, I'm glad they come through. |
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| Mike GGCI Solid Surface Countertops |
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