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Quartz Repair
Last Post 10 Nov 2008 05:10 PM by politefab. 8 Replies.
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Linda
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| 29 Aug 2008 02:43 PM |
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I had a lady call yesterday that had a hairline crack in her Zodiaq countertop. She did not buy it from us but was looking for someone that did repairs.
Of course, I started asking questions to see why she was not doing the warranty route. It seems the company she bought it from submitted the claim after several weeks delay and she also spoke with DuPont. She asked for pictures of before and after repaired cracks but they could not provide those.
Everyone she spoke with said they had never heard of a crack in Zodiaq and she got no answers about how it could be repaired. She was nervous.
She said the countertop repair company had called but they wanted to drill holes in the countertops and fill it. I asked if it was Back to Perfection. It was, so I assured her they knew what they were doing.
I wanted to know the answer to her question myself, so I called Karl.
He not only answered my questions but also called the customer and emailed her the pictures she wanted. Needless to say, she was delighted with the service, so perhaps she will recommend us to her friends.
There are many ways to market our company and this is just one of them. It took about 10 minutes of my time and by helping her, I gained the possibility of future referrals.
Thanks to Karl's help, I also learned a little about quartz repairs.
Linda
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| Linda
Olive Mill |
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Kowboy
Advanced Member
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Posts: 669
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| 29 Aug 2008 03:17 PM |
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Linda:
I'm curious as to what caused the failure and why it was covered under the warranty.
Zodiaq has very specific instructions for radi in cutouts and the like. I'm wondering if it was fabricator error or not.
You really don't have to give your first born male child to Karl if you reveal how he fixed it. He's had a lot of people sign that, but it's tough for him to enforce. 
Joe |
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| Heat not a furnace for your foe so hot
That it do singe yourself.
- William Shakespeare |
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Linda
Basic Member
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Posts: 418
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| 29 Aug 2008 04:29 PM |
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Posted By Kowboy on 08/29/2008 3:17 PM Linda:
I'm curious as to what caused the failure and why it was covered under the warranty.
Zodiaq has very specific instructions for radi in cutouts and the like. I'm wondering if it was fabricator error or not.
You really don't have to give your first born male child to Karl if you reveal how he fixed it. He's had a lot of people sign that, but it's tough for him to enforce.
Joe He said the repair is scheduled. Since he visits FabNet, maybe he can answer that question when it is done. It may be fabricator error. I don't think it has been inspected by anyone but the original company that sold the job.
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| Linda
Olive Mill |
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Karl Crooks
Advanced Member
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Posts: 600
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| 30 Aug 2008 10:46 AM |
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Posted By Linda on 08/29/2008 2:43 PM
I had a lady call yesterday that had a hairline crack in her Zodiaq countertop. She did not buy it from us but was looking for someone that did repairs.
Of course, I started asking questions to see why she was not doing the warranty route. It seems the company she bought it from submitted the claim after several weeks delay and she also spoke with DuPont. She asked for pictures of before and after repaired cracks but they could not provide those.
Everyone she spoke with said they had never heard of a crack in Zodiaq and she got no answers about how it could be repaired. She was nervous.
She said the countertop repair company had called but they wanted to drill holes in the countertops and fill it. I asked if it was Back to Perfection. It was, so I assured her they knew what they were doing.
I wanted to know the answer to her question myself, so I called Karl.
He not only answered my questions but also called the customer and emailed her the pictures she wanted. Needless to say, she was delighted with the service, so perhaps she will recommend us to her friends.
There are many ways to market our company and this is just one of them. It took about 10 minutes of my time and by helping her, I gained the possibility of future referrals.
Thanks to Karl's help, I also learned a little about quartz repairs.
Linda
Linda thanks for your help on this one, I'm glad it worked out. Lets hope the repair goes well, repairing larger cracks in Quartz is a bit tricky.  |
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| RESTORE ~ RENEW ~ REJOICE !
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Karl Crooks
Advanced Member
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Posts: 600
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| 30 Aug 2008 10:54 AM |
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Posted By Kowboy on 08/29/2008 3:17 PM
Linda:
I'm curious as to what caused the failure and why it was covered under the warranty.
Zodiaq has very specific instructions for radi in cutouts and the like. I'm wondering if it was fabricator error or not.
You really don't have to give your first born male child to Karl if you reveal how he fixed it. He's had a lot of people sign that, but it's tough for him to enforce.
Joe Joe you wild man, the way you are going pretty soon you will be telling all of us how to do repairs !!!! PS - We see a few reasons for failures I think that I talked about it somewhere here on Fab Net. I'm thinking that the manufactures will make improvments to the Fab / Install requirements some day down the road. Its just like how solid surface started out, compaired to where it is today. PSS - Linda offered up Andy when she saw the after photos of a Quartz crack repair, but I just could not tear the boy away from his mom. |
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| RESTORE ~ RENEW ~ REJOICE !
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Tom M
Senior Member
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| 30 Aug 2008 12:31 PM |
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Linda, great post on different ways to market.
We recently lost a bid for a countertop replacement. The price was close, but I was very honest with the customer about the quality of the other guy's work. They do fine work, and I could understand why she went with them.
Here was the difference: after the job was done, she called us again and asked if we could open up a cut out in an island top (an existing top that was not changed) for a new cooktop. I charged her a reasonable rate, went out at her convenience, did the job so she could have an important family get-together at her house.
She is constantly telling people how much we came through for her. More so than she talks about the good job the other guys did on her other tops. |
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| "Our doubts are traitors and make us lose the good we oft might win, by fearing to attempt." - Shakespeare |
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Linda
Basic Member
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Posts: 418
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| 30 Aug 2008 02:48 PM |
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Tom,
What you did for that customer was great advertising that you actually got paid for. Can't beat that.
Linda |
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| Linda
Olive Mill |
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terry
New Member
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Posts: 1
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| 09 Nov 2008 10:01 PM |
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I have never heard of such case neither,yes,i think is the error of fabricating.
Terry |
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politefab
Basic Member
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Posts: 244
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| 10 Nov 2008 05:10 PM |
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it sound a little weird to here that there is crack there are several ways to fix it all of witch are a bit to explain so i will avoid writing a small book on how to fix it. i will say i would love to see some pics because for it to be covered by warranty it has to be a material failure so i am curious about that |
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